"Every encounter I
had with both Derek who sold me the car and Alan in the business
office was honest, respectful, forthright and low pressure. I felt
that my business was truly valued; not just another sale to meet
quota. I particularly appreciated having my questions answered
honestly and being able to get pricing and do negotiations over the
telephone, at my own pace rather than being subjected to high
pressure sales tactics.
Even after the sale was
completed and the Royal Bank made an error in setting up my loan,
which resulted in unexpected additional charges when I went to pay it
off (within the 60 days interest free period). I was immediately
offered a resolution to the problem without having to fight for it.
In this new era, where
customer service seems to be a thing of the past, it is truly a
pleasure to find an organization which still values and treats its
customers with respect. Thank you."