Frequently Asked Questions

Ontario Hyundai Service Department

At Ontario Hyundai, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers of Whitby and the Durham Region!

What Happens After I Schedule an Appointment?

Please use our online form by clicking the link below to schedule your next service appointment, or call (905) 668-5100 Upon submitting information we will: Respond to you promptly via your preferred contact method. Ask any additional questions required to service your vehicle and confirm your appointment.

FAQ

Our Tire Center sells tires for many makes and models but we specialize in Hyundai tires.
An appointment is not necessary for an oil change. An appointment does guarantee your vehicle being complete within 45 minutes to an hour. If you arrive without an appointment your wait time may be longer.
Every 6000km or at the 3 month mark, whichever comes first.
Alignment and balancing are two different services. An alignment adjusts your vehicle's suspension within the manufacturers specification. Wheel balancing ensures that the imperfection in your tire is offset with a weight to prevent any vibration at higher speeds.
The appointment time is with your service adviser. The vehicle will go into the shop shortly after when the next technician becomes available. This helps us better organize the shop to ensure that wait times are kept a short as possible.
The shuttle is first come first serve. Once you have checked in with your service adviser the next available shuttle will take you to your destination.
During servicing we do perform checks on many components in the vehicle. Although we make every attempt to return the settings back to the way they were when you came in we sometimes overlook the odd one.
If you have your updated address with Hyundai Auto Canada you will receive a letter in the mail if your vehicle is under recall. When you come in for service we always run your vehicle with Hyundai Auto Canada’s database and perform any outstanding campaigns.
Pricing may be different from dealer to dealer due to geographical area. We consistently perform pricing checks against other dealers to ensure our pricing is competitive.
Our focus is on keeping all of our service prices competitive, so we don’t match other offers at this time.
If a warning light comes on your dash you can first refer to your owner’s manual for clarification on what the light represents. You can also call one of our service representatives for further advice. If your vehicle feels normal you can proceed to drive it to Ontario Hyundai or the nearest Hyundai dealer for servicing. If you feel your vehicle is driving abnormally, contact roadside assistance to have the vehicle towed to Ontario Hyundai or the nearest Hyundai dealer.
Hyundai dealerships are privately owned and operated. We cannot see detailed information on what work has been performed at other Hyundai dealerships. If you have visited another Hyundai dealership we advise that you bring all documentation with you so that duplicate work is not performed on your vehicle.

Winter Tires Quiz: TRUE or FALSE?

Winter Driving Quiz: TRUE or FALSE?