As COVID-19’s effects continue to be felt both here and abroad Hyundai Canada has been taking steps to help both customers and employees during these trying times here is what they are doing to ensure a safe and happy shopping experience:
- Increased frequency of cleaning commonly touched surfaces (e.g.: door handles, railings, computers, phones, washrooms, seating areas, countertops, writing devices, service counters, etc.).
- Before each vehicle exchange, wiping down contact points to ensure customer safety (e.g.: Door handles, seatbelts, steering wheel, gear shift, temperature and audio controls, wiper and indicator stalks, etc.).
- Increased hand sanitizing dispensers and wipes throughout the dealership for customers and staff.
- Technicians working on vehicles will wear gloves at all times and replace them between vehicles.
- Service work orders can be emailed to customers in advance to reduce wait times in dealerships.
- Encouraging the availability of vehicle drop-off services, where possible.
To further support customers affected by the uncertain business and financial environment created by the pandemic, Hyundai Canada will be offering the following programs:
- One-month payment deferral available for existing lease customers.
- A maturity date extension option, where lease customers in self-isolation can delay their vehicle return at the end of term by an additional 30 days to three months.
- Please inquire with Hyundai Capital for both options:
- Up to a three-month payment deferral available for existing financing customers. Our banking partners are here to help and will do everything possible to assist you. Many are equipped to offer payment deferrals up to 3 months based on the customer’s needs. Below is the contact information for each of them. Customers will need to contact their respective loan provider directly to discuss their personal situation. *Please note that there are currently longer than normal wait times.
- Royal Bank: 1-800-769-2511
- Scotiabank: 1-800-472-6842
- TD Auto Finance: 1-866-694-4392
- Six-month payment deferral program available on all new vehicles financed at a Hyundai dealership.
- A rate break of 1% for most new vehicles, passing on economic stimulus measures recently put in place by Canadian banks.